KeyBank volunteer tax preparer Amber Bearden assists Zuron Martin with his taxes

Free tax filing and services available in Tacoma until April 17

The top tax issues for 2018 among singles and families making less than $54,000 a year are new forms of identity theft and tax scams, according to tax managers preparing to serve more than 900 singles and families this year with free tax filing at Goodwill’s free Tacoma tax center.

The tax center, located at Goodwill’s Milgard Work Opportunity Center, 714 S. 27th Street in Tacoma, is one of 75 centers throughout western Washington serving singles and families making less than $54,000 per year.  Goodwill, the IRS, the Pierce County Asset Building Coalition, and financial supporter KeyBank reopened the FREE Tacoma tax center on January 23 – hours of operation are Tuesday – Thursday, 3:30 – 7 p.m.

Due to high demand reservations are necessary at Milgard (253.573.6832) and many other locations.  Visit and type in your zip code for other nearby sites.

Last year, the Milgard Center site provided $301,618 in free tax services, helping 1,067 tax filers to obtain nearly $1.4 million in refunds.

The IRS states nearly a million taxpayers did not file a Federal Income Tax Return in 2017, leaving nearly One Billion Dollars in Unclaimed Refunds.

“This service is extremely valuable to low and moderate income households,” said April Sage, Sr. Relationship Manager & Market Team Lead – VP for KeyBank in Washington.  “It can be difficult to manage the expense of a paid preparer or the complication of navigating the filing process on their own. Maximizing refunds helps pay bills and rent, and even puts food on the table as well as allowing some families to save for a child’s education or unexpected financial expenses.”

Attend Super Refund Saturday this year (Feb 3rd)

 High demand in Tacoma also means the upcoming Super Refund Saturday at Goodwill/Milgard (Feb 3rd, 9 a.m. to 3 p.m.), should serve an estimated 150 tax filers thanks to 25 volunteer certified tax preparers and additional support from KeyBank.  Call 253.573.6832 to make an appointment, which is strongly recommended to reduce waiting.  Each year, KeyBank staffs a “Super Refund Saturday” free tax service in communities nationwide.  During KeyBank’s national campaign, volunteers will help more than 1,000 households attain $2.4 million in refunds.

Nearly one million taxpayers did not file a Federal Income Tax Return last year leaving behind nearly One Billion Dollars in Unclaimed Refunds.  The VITA free tax preparation service is also designed to keep people from missing tax credits and other entitlements such as the Earned Income Tax Credit (EITC), Child Tax Credit and Credit for the Elderly or the Disabled.

Even with years of community education, one in five eligible taxpayers still miss-out on tax credit refunds each year as there is high turnover on those who become eligible.  One third of the population eligible for EITC is new each year as personal circumstances change.  Maximum refunds resulting from the Earned Income Tax Credit can range from $500 to $6,000 for families, depending on income and family size (the national average is $2,470 per return).

Top Tax Concerns for 2018 …

  • Beware of tax scams by email, phone or social media: The IRS does NOT request personal or financial information by phone, email, text or other social media channels. Taking into account current scam techniques, the IRS will NEVER: demand immediate payment or threaten arrest or legal action or demand you pay taxes without a formal appeal process. Examples of recent scams include: telephone scammers demanding payments for non-existent taxes; and “Robo-calls” where scammers leave urgent callback requests through the phone telling taxpayers, under threat of pending legal action, to call back to settle delinquent taxes. The IRS initiates taxpayer contact via U.S. mail – any other outreach should be treated with suspicion. If in doubt contact the IRS first before responding.
  • Family member (unintentional, or intentional) identity theft: More non-custodial parents are claiming Child- and Earned Income Tax Credits, which are designed to help the actual care givers for dependent children. The IRS will flag and provide a short delay to these types of returns to help guard against multiple claims. Consumers are advised however to also file early to minimize the risk of this happening.


Thank you for your interest in our Olympics and Rainier region operations!

Please contact us for media tours, subject expertise, interviews and information.

George WhiteMap of Goodwill of the Olympics and Rainier Region
PR/Communications Manager
O: 253.573.6677 | C: 253-753-4171

Goodwill uses thrift store revenue, community support, and their training campuses to provide career skills, other education and job placement in a variety of career fields. As a unique nonprofit business serving 15 counties, thrift shop revenue and public donations fuel programs that help people with limited income, disabilities and disadvantages overcome barriers to employment.

This year alone, Goodwill Industries will help 8,500 people with education, job training and placement so they can become independent self-supporting citizens. Of these, more than 1,000 people will be offered office, culinary, catering, retail, custodial, warehouse, transportation and logistics careers thanks to partnerships with employers across Washington. These career development and placement services are funded through generous financial gifts, grants, fees, commercial services and the operation of 37 thrift stores and an online store throughout our western and south central Washington operations.


Spring/Summer 2017 Goodwill GWorks Newsletter

2016 Annual Report

Goodwill Works – Winter 2016-2017



GoodwillWorks Newsletter Winter 2016 

GoodwillWorks Newsletter Spring 2015 

GoodwillWorks Newsletter Winter 2015 

2015 Annual Report



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